Customer Service

Shipping & Delivery
At checkout please enter your country and post code and use the Shipping Calculator to calculate the shipping and delivery costs for your items. Printed books are dispatched within 2 working days, but please allow up to 30 days for delivery. eBooks are sent as soon as we receive your order within working hours. Please note if you are ordering from overseas, there may be a 24 hour delay before your eBook is available for download owing to time differences. eBooks are sent to the email address used by your PayPal account - please check this is your current email address and check your Inbox/Spam.
Privacy & Security

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not email you in the future unless you have given your consent except to confirm your order and to alert you as to any delay in the processing your order.

If you make an online payment to us your payment will be processed on our behalf by PayPal who will collect and store your personal and credit card details in accordance with the Data Protection Act 1998. The personal information that we hold will be held securely in accordance with our internal security policy and the law. It is not our policy to share your personal data with any third-party companies.

Returns & Replacements

All products are non-returnable, except when arrived damaged, when claims must be made within three (3) days in writing or by telephone; see contact details on the About page. Any cancellations can only be accepted in genuine error; please read our minimum order requirements. If you cancel owing to not fulfilling minimum order, an administration charge is applicable to cover costs.

Payment, Pricing & Promotions
Payment is by PayPal only. Price and availability information can be changed at any time without notice.
Copyright & Disclaimer

Unless otherwise stated, this Web site and its contents are the property of Black Tulip Publishing and are protected under U.K. and foreign copyright and trademark laws.

Black Tulip Publishing provides this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Black Tulip Publishing disclaims all such representations and warranties, including warranties of merchantability and fitness for a particular purpose. In addition, Black Tulip Publishing does not represent or warrant that the information accessible via this Web site, or any site with which it is linked is accurate, complete or current.

In no event shall Black Tulip Publishing or its employees, agents, suppliers, or contractors be liable for any damages of any kind or character, including without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, arising out of or in connection with the use of this Web site or any Web site with which it is linked.